In addition to revealing the concerns it faced in recent months, A Ma Maniére shared plans to ensure that the issues won’t occur with future releases. This includes bringing in a new customer service and platform to aid with customer needs. The retailer also reorganized its fulfillment structure to ensure orders are processed to the highest standards.

A Ma Maniére also confirmed that customers who had their orders canceled or unfulfilled due to processing orders will be added to a priority list and will receive exclusive access to future A Ma Maniére collaborations. The retailer also noted that all known customer issues, including those requesting refunds, have either been resolved or are being processed.

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